Home Contact Us Hotel Search by City Amenities FAQ Terms History Checkout

 

FAQ’s

Is it available in a retail store?  How is it different than a retail model?

The Simmons commercial product line is developed independently of the retail product offering and is engineered for optimum durability while providing maximum comfort and support.   These models are designed to withstand the rigors of the commercial setting and are not sold in any retail bedding outlet.

How long does it take to receive your bed set?

Due to the fact that each bed set (mattress & foundation) is made to order, it takes approximately 4 – 6 weeks from order placement to delivery of your new bed set. 

What is a no-flip mattress? 

A no-flip mattress is a mattress that never needs to be flipped. 

The Simmons Company introduced this revolutionary “building-block” design to the retail marketplace in January of 2000 after over 3 years of research and development.  Through rigorous testing, this design was proven to be much more durable than a conventional bed set.    

What is a foundation?

A foundation is the name given to a rigid, non-flexing box spring.  The Triton® Power-beam foundation is standard across the entire Commercial product line and is the cornerstone of the no-flip design innovated by the Simmons Company.  The Triton® foundation, which is available in an 8.75” standard and 5.50” low profile height, was engineered for added durability and can support up to 2000 pounds.  

Is there an advantage to using the 8.75” Triton foundation versus the 5.50” low-profile version?

No, there is absolutely no difference in performance, feel, or durability - it simply comes down to which height works best for your application. 

I already have a box spring that I can use; do I need to order a foundation with my mattress?

Unless you use a Simmons foundation, or a supportive, rigid, non-yielding foundation you will void your Simmons warranty.  Mattress only pricing is $100-off of the set price.

What is the warranty coverage?

Bed sets are covered under a 10-year, non-prorated warranty directly through Simmons against defects in workmanship and materials. 

Return Policy

All mattress and foundation sales are final – no cancellations, returns, refunds, or exchanges (except manufacturer defects resulting in warranty coverage). 

All sale purchases are final and can not be returned or exchanged. 

All bedding items can be returned for a full refund (less shipping fees) in its original, saleable condition within 30 days of receipt.  Unfortunately, and without exception, we will not accept returns on opened items.  Please send your package by an insured and prepaid method.  Shipping and handling fees are not refundable on returns. 

How thick are the mattresses?

The thickness of each bedding model is listed in the mattress description for each hotel property.

Does the mattress require deep-pocketed sheets?

There is no standard thickness mattress, so you will need to make sure that the fitted sheet can accommodate the height of the mattress you purchase.

What is a Mattress Protector?

A cover, not a pad that is made of a comfortable stretch fabric that is not only breathable and non-allergenic, but also fire retardant and waterproof.  These truly unique covers are impermeable to dust mites, bed bugs, mold and bacteria and add an unsurpassed layer of protection for your new bed set. 

What is the difference between a Standard size King and a California King?

The dimensions of a standard size King are 76’ x 80”, and the dimensions of a California King are 72” x 84”. 

Can I purchase a Queen set with a Split box spring (foundation)?

Yes, for an additional $100 charge. 

Is a bed frame included with the purchase of a bed set?

No, we do not include a bed frame with the purchase of a bed set.

Call (866) 926-8233 for assistance.

 

You are on Direct Purchase Programs

 Copyright 2007